Data Recovery in Saint-Étienne: free collection and the Chronodisk laboratory
An advisor on the phone, DHL collecting your device in Saint-Étienne, and an ISO-5 cleanroom to work on it.
Chronodisk handles storage devices for individuals and businesses in Saint-Étienne, Saint-Chamond, Firminy and the whole Loire department. The laboratory is in Paris, and DHL collects your hard drive, SSD, server or phone in Saint-Étienne, free of charge. There is no need to travel: a technical advisor assesses the situation with you over the phone, then follows your case through to the return of your data.
This page explains how a data recovery works for a customer in Saint-Étienne: getting the device to us, what happens in the laboratory, emergency response times for businesses, and pricing. The Paris laboratory and our recovery methods each have their own page.
How to get your device to us from Saint-Étienne
Three options, whichever suits you best:
- Free DHL collection. After your call, DHL comes to your home or your premises in Saint-Étienne or anywhere in the Loire department. Beforehand, the advisor explains how to pack the device so that it travels safely.
- Shipping with the carrier of your choice, to the laboratory address: Chronodisk, 20-22 rue Louis Armand, 75015 Paris, France.
- Dropping it off in person in Paris, if you happen to be in the capital: reception in the 15th arrondissement is open Monday to Friday from 9am to 6pm, a short walk from Balard metro station.
In all three cases, we send you a customer number and a deposit certificate as soon as the device arrives. Our phone line is open Monday to Friday from 7:30am to 10pm on +33 (0)1 40 60 00 00.
A laboratory and a cleanroom for devices from Saint-Étienne
Based in Paris since 2007, the laboratory has an ISO-5 (Class 100) certified cleanroom with controlled temperature and humidity. This is where drives are opened to replace read/write heads, the circuit board or any other failed component. A stock of 30,000 hard drives for spare parts is kept on site, so a repair can start as soon as the diagnosis is made, and our engineers draw on a knowledge base of more than 50,000 recovery solutions.
In practice, for a customer in Saint-Étienne, distance changes nothing about the work itself: the device reaches the laboratory by DHL, it is assessed free of charge, and you receive the diagnosis and the quote by phone or email, exactly like a customer in Paris.
Every type of media handled from Saint-Étienne
Hard drives, SSDs, NAS and RAID servers, phones, data encrypted by ransomware: each family of media has its own dedicated page.
The laboratory also handles Mac computers, external USB hard drives, databases, virtual machines and Veeam backups, as well as the repair of corrupted photos and videos.
How a data recovery unfolds for a customer in Saint-Étienne
Eight steps, from the first call to the return of your data. The price is set after the diagnosis, and nothing goes ahead without your approval.
01
You contact us on +33 (0)1 40 60 00 00 or through the quote form
02
DHL collects your device in Saint-Étienne, free of charge
03
We assess the fault free of charge in the laboratory
04
You approve the fixed-price quote drawn up after the assessment
05
We carry out the recovery, in the cleanroom if the fault requires it
06
You receive the list of recovered files
07
You pay for the service
08
We return your data, by high-speed transfer or on a new device
The price we quote is fixed, based on the fault and the recoverable data, and the recovery only starts once you have accepted the quote. Once the service has been paid for, your data is returned by high-speed transfer or on a new device. We keep a copy for 7 days, then carry out a secure erasure.
Businesses in Saint-Étienne: the 24/7 emergency unit
A failed server, a water leak in the server room or a ransomware attack can bring a company to a standstill within minutes. For these situations, the emergency unit answers on +33 (0)6 31 84 07 99, 24 hours a day, 7 days a week, all year round, and work begins in under 4 hours. The equipment is collected on site by express transport, and when the situation calls for it, our technicians can work directly at your premises in Saint-Étienne.
An account manager assesses how critical the situation is and the resources to commit, then a technical lead and an administrative contact are assigned to you for the whole case. The engineers work without interruption until a result is obtained, with a progress update morning and evening. Priority data is returned first, by high-speed transfer. The full procedure is described on the emergency data recovery page.
What to do before your device is collected
Storage media often allow only one recovery attempt. What you do in the first few minutes determines what can still be recovered afterwards.
- Switch the device off and do not turn it back on. Every start-up of a failing drive can worsen the damage to the platters.
- Never open a hard drive’s casing. Outside a cleanroom, dust settles on the platters and makes recovery harder, sometimes impossible.
- Do not run recovery or repair software on the original device: any write operation can permanently erase the files you are looking for.
- Note the symptoms observed before the failure: clicking noises, drive not detected, error message at start-up, a fall or a power surge.
- List your priority files as precisely as possible. These are the ones we test first.
- Pack the device as the advisor instructs, in a rigid box with enough padding, before DHL arrives.
To identify the kind of fault affecting your device, the hard drive faults page describes the symptoms of logical, mechanical and electronic failures.
How much does data recovery cost in Saint-Étienne?
DHL collection and the assessment of your device in the laboratory are free and without obligation. The assessment lets us give you a price before any work starts, based on how severe the fault is and how much data can be recovered. RAID, NAS and SAN servers are quoted individually, depending on the number of disks, the level of urgency and whether encryption is involved.
Payment is made at the end, when we return your data. If you would like your damaged device back, the request must be made within 7 days; return shipping is charged at €30, except for servers. Full terms, including the specific cases of SSDs and phones, are set out on the offers and pricing page.
Frequently asked questions about data recovery in Saint-Étienne
Chronodisk in other cities
The Paris laboratory receives devices from all over mainland France, with the same free DHL collection. Chronodisk also supports individuals and businesses in Paris, Lyon, Marseille, Bordeaux, Lille, Toulouse, Nantes, Rennes, Grenoble, Montpellier, Nice, Strasbourg and Aix-en-Provence.
Start a data recovery now
Request your free assessment and arrange a free collection of your media