Phone Data Recovery
We are recognised experts. Our engineers draw on more than 15 years of experience, proprietary tools and methods.
Proven expertise
We have solid experience and ongoing R&D
No hidden fees
You only pay for the data we recover, with no extra charge for parts, etc.
Free
Free assessment of recoverable data, free collection of your device
Fast and affordable
We offer effective, affordable recovery solutions
We handle all types of recovery for Phones / Smartphones
We work on all types of phones: mobile phones, smartphones, rugged smartphones.
The variety of manufacturers and encryption methods makes recovery more difficult. We handle all fault types:
- File access: reading or startup issues, etc.
- Electronic faults: power surge, voltage, impact, water, humidity, etc.
- Flash memory: degraded reading due to memory wear
Working on a phone requires specific equipment and skills. The components to be replaced or repaired impose many constraints, particularly because of their size. This is micro-electronics: the work is carried out on components whose dimensions are far smaller than a millimetre, as you can see in the image below.
Our phone recovery pricing
4 price levels matching 4 fault severity levels
Basic
Free diagnosis
From €799
Deleted data, accidental quick format
Symptoms
missing files, slow reading
MEDIUM
Free diagnosis
From €899
Damaged phone: bent, cracked, broken connector
Symptoms
not detected by the system
Severe
Free diagnosis
From €999
Known simple electronic fault, and water, fire damage
Symptoms
not detected by the system
Extreme
Free diagnosis
From €1,199
Unknown, complex electronic fault, encryption
Symptoms
not detected by the system
Why choose Chronodisk over another provider?
With a stock of more than 30,000 parts, you can be confident you’ll get your data back very quickly
Free
A no-cost assessment
Call us on
*See our Terms and Conditions of Sale
The recovery process
01
You contact us and give us the details of your device
02
You receive a full assessment and a quote, free of charge
03
You accept the recovery service and approve the list of recovered files
04
You receive your data once payment has been made
2500
Recoveries a year
15
Years in business
30 000
Parts in stock
18
Drop-off centres
What our clients say
Tout d’abord, je tiens à vous remercier d’avoir récupéré mes données. Malgré l’état critique du disque dur, vous avez réussi à récupérer 400 Go de fichiers en temps plus que convenable. Mention particulière aux personnes de l’accueil qui ont toujours été très aimables et m’ont extrêmement bien conseillé. Je vous recommanderai autour de moi, encore merci.
Pierre-André Laville
Vraiment super entreprise ! Beaucoup de disponibilités pour répondre aux différentes questions et en plus, j’ai pu récupérerer toutes les photos de naissance de mon petit effacées par erreur… Je recommande !
Stéphanie Desmares
“A million thanks to the @chronodisk_fr crew for saving more than 60 000 tracks for me. This is 6 years of music!!! I would have been gutted to lose all that- You guys are wizards, and deserve a super huge MERCIIIIIIIIIIIIIIIIIII #chronodisk #thankyou #savingData #bestintheworld
Laurent Garnier
Rien à redire, très professionnels sur toute la durée de la récupération de mes données et les prix correspondent à ceux du marché si je devais donner un point négatif ce serait les délais qui parfois peuvent être mal compris. Dans mon cas je n’ai pas eu de soucis à ce point Chronodisk récupération de données sur disque dur.
Julien Damcourt
Frequently asked questions
For several years now, the smartphone has held a central place in our lives. At any moment, it’s used for communication, taking photos and videos, social media, and more. It’s a device that stores a great deal of important, and sometimes confidential, information. Yet it can happen that you’re no longer able to access certain files, either because you accidentally deleted them or because they’ve become corrupted. If that happens, don’t worry : Chronodisk is here to help with phone data recovery !
What kind of fault can affect a phone?
Documents that seem to be lost on your mobile aren’t always deleted. They’re often still present on your device, even if you can no longer access them. Android and iPhone smartphones, however practical and secure, are not immune to corruption.
When it happens, it usually results in the loss of your important information. Given how many people today read their messages and receive private files via their phone, losing them can quickly become frustrating.
That said, several things can cause your device to fail and prevent you from accessing its content :
- Virus attacks : one of the main causes of file loss on a mobile phone. Using it to browse certain websites exposes it to malware. Once malware gets in, it corrupts your files and makes them inaccessible.
- Electronic faults : data can also become inaccessible due to electronic faults, usually power surges and voltage issues, impacts, flooding and drops, humidity, and so on.
- Reading or system startup problems on the phone
- A flash memory fault : reading becomes impossible or degraded because the memory is worn out.
- Accidental deletion of documents
- Rooting the phone
- The phone won’t turn on
- Handling errors, etc.
Whatever the cause of the fault, the situation is not irreversible, and at Chronodisk we can carry out phone data recovery.
Our technicians have all the skills needed to recover any type of document from any Android or iPhone mobile :
- Samsung
- Huawei
- Xiaomi
- Vivo
- Lenovo
- Apple, etc.
Whatever the encryption mechanisms involved, our technicians will find the source of the problem and provide the right solution.
How does the data recovery process work ?
When a fault occurs, many people’s instinct is to try opening the phone themselves. We advise against this, as it risks making the fault worse. Indeed, the success rate for file recovery on a mobile phone is between 50 and 60%. Taking the risk of opening it can reduce the chances of a successful recovery and lead to the permanent loss of your data.
If you can’t access your content or extract it from your computer, the best option is to call in professionals.
The phone data recovery process for Android and iPhone at Chronodisk is simple. First, we invite you to contact us as soon as you notice a problem, whether your phone is dead and won’t turn on, or you can no longer access your documents.
Our customer service team is available Monday to Saturday and handles all your requests. We then carry out a free assessment of your phone to determine which files can be recovered.
Generally, recovering data from a phone does not require opening the device. With 15 years of experience behind us, we’re able to provide services tailored to your needs. How do we do it ? We use dedicated software to recover the files you need from your phone. This can include :
- Photos
- Videos
- Messages
- Important documents, etc.
Once phone data recovery is complete, we save the files onto an external drive or media before handing them over to you. We can also send them to you using the method of your choice.
A few tips : how to optimise your chances of data recovery ?
To optimise the chances of recovering data from your phone, we recommend the following good practices :
- If the smartphone is dead, we advise against plugging it in or trying to open it
- If the phone turns on but you can’t access the content, we recommend not installing data recovery apps.
- Also remember to regularly back up your files to your computer, a USB key or any other external media.
These measures help reduce the risk of permanently losing your documents.